Selected products are advertised on the Weylandts website (www.weylandts.co.za ). To ensure that the customer views updated product information on the website, kindly press F5 every time the customer accesses www.weylandts.co.za . Most of these products are displayed and available in Weylandts stores. Details of all our stores appear on the Weylandts website. The availability of any of the products can be confirmed with their preferred Weylandts store.
The colour, texture and composition of fabric may vary from that of the swatch or the products displayed in store or on our website due to dye lot variations and upholstery processes.
The following may occur in leather products:
- Dye lots may vary
- Colour variations may occur due to multiple hides required to make up the product
- Marks, tick bite scars, scratches, stretch marks and scuff marks are characteristic of full grain leather and are therefore not defects. Prominent brand marks may also be visible and are not considered defects. Solid timber products may have natural markings, cracks and colour variations due to the nature of the product; these are the characteristics of a natural product and not defects or signs of damage.
Some products are made from reclaimed and/or recycled materials and will therefore have markings, colour variations, scratches and dents.
These products may also have holes, nails and metal caps inconsistently visible on the product, due to the fact that materials have been recycled or reclaimed from their original use and are often hand crafted. The characteristics mentioned are not defects or signs of damage.
Pod hanging chairs carry a 150kg weight restriction; please refer to product information in store or from our customer care department in order to prevent a possible hazard.
Certain types of timber, i.e. Munggur and Teak, should not be placed on carpets due to the natural moisture content of the product, it must be allowed to “breathe” if these precautions are not followed it may be hazardous to the carpet.
Price and method of payment
The prices displayed on the Weylandts website and in stores are quoted in South African Rands, which is valid and effective only in relation to supply in South Africa.
Full payment of the price and delivery charges (where applicable) is required before products will be delivered to or collected by the customer.
For EFT payments, product will only be released for delivery or collection once the payments reflect on the Weylandts bank statements. Bank statements take 2-4 business days to reflect EFT payments. Until such time as payment has been made in full, the product remains the property of Weylandts.
The invoice must be retained as proof of purchase and payment. Store credits should be redeemed within 6 (six) months of the credit being awarded. The credit note must be retained as proof of credit.
Prices on the website and in store are subject to change without notification.
The customer will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing Weylandts policy. Weylandts distribution centre will contact the customer to arrange delivery on any week day between 09h00 and 16h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged time and date.
Circumstances that are unforeseen or beyond Weylandts’ control may result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.
The customer is required to inspect products on delivery.
The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.
The customer must ensure that the place of delivery is accessible; that the product delivered can fit into lifts, staircases or through doors and that all the relevant areas have been cleared prior to delivery. This includes the removal of breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at his own cost. The customer accepts the risk of all damages that may result due to non-compliance by customer. The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.
The customer or person collecting the product must produce the original invoice in order for Weylandts to release the product. The person producing the original invoice shall be deemed to be the duly authorised agent of the customer. Unless indicated to the contrary on the collection note it is deemed that the product has been collected and received in good condition and, where appropriate in accordance with the customer’s specifications.
Weylandts will not in any way be liable for damage that may occur after the products have been handed to the customer or person collecting on behalf of the customer or during the loading and conveyance thereof. It’s the customer’s responsibility to ensure that a suitable collection vehicle is utilised in order to accommodate the size of the product in an upright position and that it is loaded and secure to prevent damage.
The customer is also responsible for supplying the necessary consumables e.g. rope and blankets to stabilise the product during transportation.
Weylandts does not offer storage facilities. In event of a purchase not being collected or delivered within 10 days after the customer has been notified that it is available for collection or delivery a storage fee of R100 per day will be charged for the customer’s account. This storage fee must be settled in full prior to the delivery and release of the product.
Care instructions and maintenance
Care instructions and maintenance advice regarding the use and application of products are provided for all products.
Such instructions are available on the Weylandts website, from in-store sales consultants and our Customer Care Department – 021 914 1433, email@example.com
The customer will be provided with a quotation for all made to order products, CMT (cut, make and trim) products and back orders (collectively “special orders”). It is the customer’s responsibility to verify the correctness of all information on the quotation before Weylandts places an order with its supplier or manufacturers.
The customer’s signature on the quotation will confirm verification. No special orders will be subject to return, exchange or refund. A deposit of at least 50% (to be finally determined by Weylandts depending on the circumstances) in advance is required on all special orders, which is subject to forfeiture if the order is cancelled at any time.
The balance is payable in accordance with the paragraph PRICE AND METHOD OF PAYMENT above. Lead time for special orders depends on the product, its availability and performance by Weylandts suppliers or manufacturers. The anticipated lead time will be stated on the invoice. Weylandts will inform the customer of any delays. It is acknowledged that products that are subject to special orders may differ from samples due to hand making processes and also the considerations set out in paragraph 1 above and it will be so accepted by the customer.
Weylandts will only be liable to honour a warranty if:
- The defect existed at the time of delivery and manifested during the warranty period;
- The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
- The product concerned is used for the purpose intended and in a domestic environment
(Unless the latter requirement is waived by Weylandts in writing); i.e. commercial use is not warranted;
- The customer duly complied with the care instructions and maintenance referred to in paragraph 4 above;
- The customer provides the original invoice;
The product is assembled by Weylandts or by the customer in accordance with the suppliers’ specifications. Weylandts warranty provides for the free repair or replacement of any faulty component. The customer must at his own cost, deliver and collect the product concerned to and from the store or Distribution Centre.
Upholstered furniture warranty
Upholstered furniture is warranted for a period of 2*years from date of delivery/collection in respect of the frame and craftsmanship. (*also refer to IMPORTED PRODUCTS WARRANTY) The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond Weylandts’ control.
- Warranties do not apply to:
1.1. Defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper maintenance – referred to as ‘dressing’, exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear and tear; failure to comply with Weylandts care instructions or specifications
1.2 Extreme use is considered damaged caused by more than normal wear and tear this includes:
- Solvent spills
- Body fluids (human or animal)
- Improper cleaning techniques
- Placing furniture outdoors in direct sunlight or close proximity to an open heat source (heaters, fire places, barbeque stands)
- Sitting on arms and backs of the sofas
Timber products are warranted for a period of 1 year from date of delivery/collection in respect of frame and workmanship. Should the original product be altered in any way, the warranty will be void.
Imported products warranty
All imported products are warranted for a period of 1 year from date of delivery/collection in respect of frame and workmanship and regardless of whether it’s an upholstered product or not.
Condition of displayed products
If the subject matter of the sale is the particular product that is on display in the Weylandts showroom as viewed by the customer, then the product is sold to the customer in the specific condition in which it is and the customer agrees to accept the relevant product in that condition.
Limitation of liability
Weylandts will only be liable for damages that may be suffered by the customer as a result of gross negligence or a willful or intentional act or omission on the part of Weylandts.
Exchanges and returns
Weylandts will exchange any damaged or flawed products returned in an unused condition within 10 days of purchase or delivery together with the proof of purchase. Product exchanges requiring delivery will be transported to the original delivery address within South Africa.
It is acknowledged that exchanges are subject to product availability at the time of the request for exchange. Weylandts will check the condition of products presented for exchange or returned as in accordance with Delivery and Collection paragraphs(whichever is applicable) products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection.
Weylandts is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase. Handling fees may be applicable on exchanges/returns. For public health reasons Weylandts cannot accept the return of some items.
No special orders will be subject to exchange/return/refund. Physically altered or partially disassembled product may not be returned. Should the customer change their mind about a purchase but the product is unflawed or undamaged Weylandts is not obliged to accept the return. Products purchased during the annual sale will be subject to the terms and the conditions of the sale.
The customer should present the original invoice as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without the original invoice.
- A) PRODUCTS PURCHASED IN STORE/ COLLECTED Products should be returned to Weylandts at the customer’s expense within 10 days of purchase/collection. Weylandts to check condition of products being returned as explained in the Exchanges and Returns paragraph.
- B) PRODUCTS DELIVERED The customer should check products being delivered immediately (refer to Delivery paragraph) and note any defects on the POD (proof of delivery) document while the Weylandts Delivery Team is on site. Such items should be returned to Weylandts on the truck.
Any defects noted after delivery should be photographed and reported to Weylandts Customer Care on 021 914 1433, firstname.lastname@example.org
In the unlikely event that a product does not comply with the purpose it was intended to be used and is therefore fundamentally flawed and an exchange or repair is not possible, a refund may be requested (within 6 months).
REFUNDS PROCEDURES: Once the product has been received and checked by Weylandts, the customers banking details will be verified in order to issue a credit note. The refund will be processed by Head Office upon receipt of the credit note and will be paid into the verified bank account. All refunds are paid on either the 15th of the month or at the end of the month, subject to Head Office processing cut-offs. Allow 2-4 business days for the refund to reflect.
Hiring / products taken on Appro
The customer will be required to sign a standard hiring/appro agreement before stock can be released for hiring or to be taken on Appro. Enquire in store for these agreements as well as the relevant terms and conditions. Contact Weylandts to find out which stores offer this service.
Weylandts offers free assembly of products bought from Weylandts. It is not recommended that products are assembled by customers.
If for any reason the customer wishes to return their purchase, the customer may do so within 30 days of purchase. Goods must be returned in their original condition and packaging along with the invoice.
For hygiene reasons we cannot accept the return of linen. If goods are defective the customer can return them within 10 days of date of purchase provided the goods have been used for their intended purpose and that applicable care instructions have been followed.
In certain instances, Weylandts may require an assessment of the goods. Weylandts will either repair or replace the defective goods. If in Weylandts’ assessment it is found that the care instructions have not been adhered to, Weylandts will not accept the return of these goods. Certain items may be bound by an independent manufacturer’s warranty. In this case, please refer to the merchandise-specific terms and conditions.