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Returns
For larger items being delivered via Weylandts own delivery network, Weylandts distribution centre will contact the customer to arrange delivery on any weekday between 09h00 and 16h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged time and date.
Should you wish to a return a product, you will need to log a return request following the below procedure dependant on where your product was purchased.
If you purchased your product in one of our Retail stores or Online e-commerce Site, you are required to manually log a return with order details and pictures on the Returns Portal : www.weylandts.co.za/returns Once your return request has been logged we will assess your return request.
As you agreed to inspect the product for defects or damage before accepting delivery, you are encouraged to submit photographic proof and you must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in your possession.
Should we be of the opinion that your product is returnable we will contact you to arrange collection or advise you if you may drop off the product at one of our distribution centres or stores (product and store dependant)
Once the return has reached our warehouse or store, the product will be inspected before the return is processed.
If you have proven that the statutory warranty has been breached, you may choose a refund, store credit, repair or an exchange if possible.
If you have proven that any of the extended warranties have been breached, we may offer you a repair, exchange or store credit at our discretion.
Should you wish to elect a refund, the refund be processed only once you’ve provided our accounts department with confirmation of bank details by way of bank confirmation letter and your bank details have been verified.
All refunds will be processed every Friday, allowing 2 – 4 business days for the funds to reflect once the credit has been processed.