DELIVERIES AND COLLECTION HANDBOOK

A fee is charged for all deliveries. The customer will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing Weylandts policy.

Estimated delivery times are as follows:

• 3 – 7 business days via courier partner delivery: On the Dot
• 4 – 7 business days for Cape Town delivery via Weylandts own delivery network
• 10 – 14 business days for Regional delivery via Weylandts own delivery network

These delivery terms apply to deliveries within the borders of South Africa.

Please find the pricing structure of both our courier partners and Weylandts own delivery network below:

Courier Partner

Weylandts Delivery

Weylandts distribution centre will contact the customer to arrange delivery on any weekday between 09h00 and 16h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged time and date.

Circumstances that are unforeseen or beyond Weylandts’ control may result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.

Weylandts shall aim to let you know if we are unable to meet our estimated delivery date but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

Please note that some of our vehicles are large. Please make sure that your property has the necessary means of access at the time of payment. Please discuss any special delivery instructions with your consultant.

The customer must ensure that the place of delivery is accessible; that the product delivered can fit into lifts, staircases or through doors and that all the relevant areas have been cleared prior to delivery. This includes the removal of breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at his own cost. The customer accepts the risk of all damages that may result due to non-compliance by customer. The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.

Our delivery crews are instructed to not attempt delivery where damages may occur. Unfortunately, they cannot remove doors or windows, or reconnect electrical equipment.

The customer is required to inspect products on delivery. The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.

Weylandts has developed a network of trusted partners that we work with, to execute seamless international shipments of customer orders. Please ask your consultant or refer to the Weylandts Contact Us section of the website to be assisted in this regard.

Collecting at a Store

Only at our Knysna and Nelspruit stores can furniture and homeware be collected. Lead time from our Distribution Centre (DC) to the selected store is dependent on stock availability and store location. Please ask your store consultant to advise on lead time. Once goods and collection fee (where applicable) are paid in full, the store will arrange and confirm the collection with the customer. Please produce the original invoice in order for Weylandts to release the product. Please inspect the items on collection and make sure that you sign the POD (proof of delivery). If you do not indicate any product defects on the POD, it will be assumed that stock was received in good order and in accordance with product specifications.

Collecting at a Distribution Centre

Once goods and collection fee (where applicable) are paid in full, collection at one of our distribution centres (“DC”) can be arranged. Unfortunately, no collection at a DC will be allowed without prior arrangement. The DC will arrange and confirm the collection date and time with the customer. Please note that all non-Cape Town DCs have a transfer lead time of goods and this will be managed by the contact person at the specific DC. The following collection times apply to all Weylandts DCs:

• Monday to Friday: 10h30 – 12h00  and 14h00 – 16h00
• No collection on Saturdays, Sundays or public holidays

Collection Fee Structure

The customer or person collecting the product must produce the original invoice in order for Weylandts to release the product. Please inspect the items on collection and make sure that you sign the POD (proof of delivery). If you do not indicate any product defects on the POD it will be assumed that stock was received in good order and in accordance with product specifications.

Weylandts will not in any way be liable for damage that may occur after the products have been handed to the customer or person collecting on behalf of the customer or during the loading and conveyance thereof. All risk in the Product shall pass to you upon collection. It’s the customer’s responsibility to ensure that a suitable collection vehicle is utilised in order to accommodate the size of the product in an upright position and that it is loaded and secure to prevent damage.

The customer is also responsible for supplying the necessary consumables e.g. rope and blankets to stabilise the product during transportation.

Weylandts does not offer storage facilities. In the event of a purchase not being collected or delivered within 10 days after the customer has been notified that it is available for collection or delivery, a storage fee of R250 (two hundred and fifty rand) per day will be charged to the customer’s account. This storage fee must be settled in full prior to the delivery and release of the product.

Our seamless global delivery offering allows you to access authentic Weylandts living from across the world. Having successfully delivered our distinct furniture pieces to the US, UK, EU, and Mauritius, experience the beauty of unique African designs and craftsmanship from wherever you are. 

How to Get Started:

• Direct Consultation: For a personalised service, contact any of our sales consultants in-store. They'll provide you with a dedicated one-on-one consultation, ensuring your needs are met and your questions answered.
• Online Inquiry: Submit your enquiry through our online form at https://www.weylandts.co.za/enquiry-form. One of our team members will get back to you with a quote and further details on the next steps.

What to Expect:

• Expertise: We understand the nuances of global logistics and work with trusted partners to ensure a smooth journey from our home to yours.
• Personalised Experience: Each international delivery is unique. We provide customised quotes that cater to your specific needs, ensuring you receive the best value and service.
• Worldwide Reach: Our capability to ship anywhere in the world gives you the freedom to enjoy Weylandts designs, no matter your location.
• Peace of Mind: From the moment you place your order to the delivery at your doorstep, we handle everything with the utmost care.

Join Our Global Family

Choosing Weylandts means more than just acquiring a piece of furniture; it's about embracing a lifestyle that values quality, craftsmanship, and timeless design. Let us bring a piece of our world to yours, no matter where you are. Contact us today to start your journey and let's create beautiful spaces together, across the globe.

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