FAQ

FAQ

SUBSCRIPTIONS

Subscribing to the Weylandts Newsletter ensures subscribers are always the first to know about new stock and events. From the home page scroll down to the Newsletter sign up block https://www.weylandts.co.za.

To unsubscribe from the Weylandts Newsletter, complete a feedback form with the title as “Unsubscribe from Newsletter” and a member of our staff will deal with your request or click on ‘unsubscribe’ at the bottom of the Newsletter.

FAQ

GIFT CARDS

Yes, gift vouchers are available at Point of Sale at each retail outlet. Vouchers to the value of R100, R250 and R500 are available.

  • There is currently no gift registry service available, but Weylandts does offer Gift Vouchers to the value of R100, R250 & R500.

FAQ

PRODUCTS

80% of our products are readily available. If a product is out of stock, lead times vary from 4 – 12 weeks depending on the stock item, as most items need to be imported. Lead times and costs are dependent on the nature of the customization required as well as availability of materials.

Weylandts will contact the customer to arrange delivery. No deliveries will be made during weekends or public holidays.

Wherever possible, delivery will be made within three to four days (excluding Saturday and Sunday), subject to stock availability. Please contact your local store for further details and also refer to the “Deliveries” section on the Policies web page.

Some items sell out faster than others, due to high demand. However, 80% of our products are readily available. If a product is out of stock, lead times vary from 4 – 12 weeks, depending on the stock item and whether it is locally produced or imported. Lead times and costs are dependent on the nature of the customization required as well as availability of materials.

In the unlikely event of something going wrong with your product, please contact the store from which you purchased it or email our customer care department at 021 914 1433 or customercare@weylandtshome.co.za

If a project is of a reasonable size we can customise products to meet the brief. Upholstered items and case goods: Cabinets, tables, beds etc. can be produced in our own production house or produced in our production houses in Asia.

Weylandts does offer a turnkey service. Please contact Christelle Wait – 021 914 1433 wait@weylandtshome.co.za for further information. View our Spaces page on the website to view completed projects. https://www.weylandts.co.za/spaces-interior-design-services/

A delivery fee is applicable. Please contact your nearest store for the delivery fee to your required address.

FAQ

STORE DETAILS

We also have stores in most of the major South African cities, namely Greenpoint (Cape Town), Durbanville (Cape Town), Knysna (Garden Route), Fourways (Johannesburg), Kramerville (Johannesburg), Umhlanga Ridge (KwaZulu Natal), Brooklyn (Pretoria), Nelspruit (Mpumalanga) and Windhoek (Namibia.

Visit our Contact Us page for more detail. Or get maps and directions to your nearest store now. https://www.weylandts.co.za/contact/

Yes, in order to find out more about our design and planning services, please contact your nearest store and speak to the store manager.

Yes, Weylandts does have sales. Though not done annually, dates are announced via the media and our web leading up to the sales.

We accept payment via Credit Cards, Debit Cards, EFT and Cash.

FAQ

WEYLANDTS CATALOGUE

We do not have a set Weylandts catalogue. Please refer to the product sections on our website.

FAQ

CORPORATE QUESTIONS

The Weylandts concept is privately owned by the store founder, Chris Weylandt.

At this point in time, Weylandts does not comprise of franchises.

Weylandts strongly believes in being environmentally friendly. Our choice of materials and methods of production are environmentally friendly and sustainable. When items are purchased, they are carefully selected with regard to our views on environment sustainability.

The Weylandts Head Office is based in Northgate Park, Cape Town, and can be contacted on 021 914 1433 or contact our customer service department on the same number or customercare@weylandtshome.co.za.

FAQ

CAREERS AT WEYLANDTS

Visit our Career Opportunities page on our website for available positions. https://www.weylandts.co.za/careers/

FAQ

CAN I EXCHANGE OR RETURN ITEMS?

Weylandts will exchange any damaged or flawed products returned in an unused condition within 10 days of purchase or delivery together with the proof of purchase. Product exchanges requiring delivery will be transported to the original delivery address within South Africa.

It is acknowledged that exchanges are subject to product availability at the time of the request for exchange. Weylandts will check the condition of products presented for exchange or returned as in accordance with Delivery and Collection paragraphs(whichever is applicable) products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection.

Weylandts is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase. Handling fees may be applicable on exchanges/returns. For public health reasons Weylandts cannot accept the return of some items.

Returns Procedures

The customer should present the original invoice as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without the original invoice.

  1. A) PRODUCTS PURCHASED IN STORE/ COLLECTED Products should be returned to Weylandts at the customer’s expense within 10 days of purchase/collection. Weylandts to check condition of products being returned as explained in the Exchanges and Returns paragraph.
  2. B) PRODUCTS DELIVERED The customer should check products being delivered immediately (refer to Delivery paragraph) and note any defects on the POD (proof of delivery) document while the Weylandts Delivery Team is on site. Such items should be returned to Weylandts on the truck.

Any defects noted after delivery should be photographed and reported to Weylandts Customer Care on  021 914 1433, customercare@weylandtshome.co.za

In the unlikely event that a product does not comply with the purpose it was intended to be used and is therefore fundamentally flawed and an exchange or repair is not possible, a refund may be requested (within 6 months).

Once the product has been received and checked by Weylandts, the customers banking details will be verified in order to issue a credit note. The refund will be processed by Head Office upon receipt of the credit note and will be paid into the verified bank account. All refunds are paid on either the 15th of the month or at the end of the month, subject to Head Office processing cut-offs. Allow 2-4 business days for the refund to reflect.

We regret that we cannot accept returns on customized orders. Such orders require a 50% deposit which is subject to forfeiture should the order be cancelled.

Yes, however proof of purchase is required for the terms of the warranty policy to come into effect. Warranties will only be valid when purchases have been paid in full (Home ware and Furniture).

Warranties are only applicable to items that have been used in a domestic environment and will not apply to items used for commercial purposes (Homeware and Furniture), unless Weylandts waives the requirement in writing and allows commercial usages for the specific product.

Your Warranty provides for the free repair or replacement of any faulty component, provided that the purchaser, at his own cost, delivers and collects the item concerned to and from Weylandts retail outlet or distribution centre.

Timber products are warranted for a period of 1 year from date of delivery/collection in respect of frame and workmanship. Should the original product be altered in any way, the warranty will be void.

Upholstered furniture is warranted for a period of 2*years from date of delivery/collection in respect of the frame and craftsmanship. The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond Weylandts’ control.

Leather and timber products may have natural markings and colour variations due to the nature of the product. These are the characteristics of a natural product and not defects or signs of damage.

Weylandts warranty does not extend to the normal wear and tear associated with products in the above paragraph. All valid claims are subject to assessment by our Customer Service Department and decisions are made at the discretion of the Store Manager and/or Customer Service Department. Please ask your Sales Consultant or refer to the website for care instructions relevant to your respective purchase.

Mattresses will be warranted as per manufacturer’s warranty.

All imported products are warranted for 1 year from date of purchase in respect of frame and workmanship and regardless of whether it’s an upholstered product or not.

Weylandts warranty does not extend to the normal wear and tear associated with products as in the above paragraph. All valid claims are subject to assessment by our Customer Service Department and decisions are made at the discretion of the Store Manager and/or Customer Service Department. Please ask your Sales Consultant or refer to the website for care instructions relevant to your respective purchase.