FAQ

FAQ

SUBSCRIPTIONS

Subscribing to the Weylandts Newsletter ensures you are always the first to know about new stock and events.

To unsubscribe from the Weylandts Newsletter, complete a feedback form with the title as “Unsubscribe from Newsletter” and a member of our staff will deal with your request or click on ‘unsubscribe’ at the bottom of the Newsletter.

FAQ

GIFT CARDS

Yes, gift vouchers are available at Point of Sale at each retail outlet. Vouchers to the value of R100, R250 and R500 are available.

There is currently no gift registry service available, but Weylandts does offer Gift Vouchers to the value of R100, R250 & R500.

FAQ

PRODUCTS

80% of our products are readily available. If a product is out of stock, lead times vary from 4 – 12 weeks depending on the stock item, as most items need to be imported. Lead times and costs are dependent on the nature of the customisation required as well as availability of materials.

Weylandts will contact the customer to arrange delivery. No deliveries will be made during weekends or public holidays.

Wherever possible, delivery will be made within three to four days (excluding Saturday and Sunday), subject to stock availability. Please contact your local store for further details and also refer to the “Deliveries” section on the Policies web page.

Some items sell out faster than others, due to high demand. However, 80% of our products are readily available. If a product is out of stock, lead times vary from 4 – 12 weeks, depending on the stock item and whether it is locally produced or imported. Lead times and costs are dependent on the nature of the customisation required as well as availability of materials.

In the unlikely event of something going wrong with your product, please contact the store from which you purchased it or email our customer care department at customercare@weylandtshome.co.za

If a project is of a reasonable size we can customise products to meet the brief. Upholstered items and case goods: Cabinets, tables, beds etc. can be produced in our own production house or produced in our production houses in Asia.

Weylandts does offer a turnkey service. Please contact Brad Westaway – brad.westaway@weylandtshome.co.za for further information.

A delivery fee is applicable. Please contact your nearest store for the delivery fee to your required address.

FAQ

STORE DETAILS

We also have stores in most of the major South African cities, namely Greenpoint (Cape Town), Durbanville (Cape Town), Knysna (Garden Route), Fourways (Johannesburg), Kramerville (Johannesburg), Umhlanga Ridge (KwaZulu Natal), Brooklyn (Pretoria), Nelspruit (Mpumalanga), Windhoek (Namibia) and Swakopmund (Namibia).

Visit our Contact Us page for more detail. Or get maps and directions to your nearest store now.

Yes, in order to find out more about our design and planning services, please contact your nearest store and speak to the store manager.

Yes, Weylandts does have sales. Though not done annually, dates are announced via the media and our web leading up to the sales.

We accept payment via Credit Cards, Debit Cards, EFT and Cash.

FAQ

WEYLANDTS CATALOGUE

We do not have a set Weylandts catalogue, however, product CDs may be requested in store with the Store Manager. Please note that prices may have been adjusted or products may not be available, please enquire in-store.

FAQ

CORPORATE QUESTIONS

The Weylandts concept is privately owned by the store founder, Chris Weylandt.

At this point in time, Weylandts does not comprise of franchises.

Weylandts strongly believes in being environmentally friendly. Our choice of materials and methods of production are environmentally friendly and sustainable. When items are purchased, they are carefully selected with regard to our views on environment sustainability.

The Weylandts Head Office is based in Northgate Park, Cape Town, and can be contacted on 021 914 1433 or contact our customer service line on 086 010 3400 or customercare@weylandtshome.co.za.

FAQ

CAREERS AT WEYLANDTS

Visit our Career Opportunities page on our website for available positions.

FAQ

CAN I EXCHANGE OR RETURN ITEMS?

Our Exchange Policy will be applicable to any flawed or damaged products returned to us in an unused condition within 10 days of purchase/delivery, together with proof of purchase. We are unable to exchange goods or items where characteristic imperfections were pointed out prior to purchase. Should you change your mind about a purchase but the product is unflawed or undamaged we are not obliged to accept the return.

You can request a refund in the following instances (refer to exclusions as well):

In the unlikely event that a product does not comply with the purpose it was intended to be used for and is therefore fundamentally flawed and in addition an exchange is not possible. The product must be returned within 10 business days after delivery. An original proof of purchase will be required to process the refund.

If items were taken on appro for 48 hours and paid in full. Once the items have been returned in pristine condition within the 48 hours, your refund will be processed according to the terms and conditions for taking stock on appro.

If items were taken on hiring and paid in full. Once the items have been returned in pristine condition within the agreed time, your refund will be processed according to the terms and conditions for hiring stock.

We are not obliged to refund your purchase in the following instances:

Where characteristic imperfections were pointed out prior to purchase and/or where items were sold ‘as is’ with your knowledge.

If it is prohibited to return a product for reasons of public health or otherwise, a public regulation prohibits the return of those goods.

If the stock was not used for the purpose it was intended and/or if natural wear and tear has occurred and/or if the item was abused whilst in your care and/or if the item was permanently affixed, installed or altered.

A stock item has been customised, altered or sourced specifically for you and therefore does not constitute a regular stock item.

Refund procedures

Once the product has been received in good condition and your banking details have been verified, we will process your refund from our head office on the first Friday thereafter. Please allow 2 -3 business days for the refund to reflect in your bank account.

We regret that we cannot accept returns on customized orders. Such orders require a 50% deposit which is subject to forfeiture should the order be cancelled.

Yes, however proof of purchase is required for the terms of the warranty policy to come into effect. Warranties will only be valid when purchases have been paid in full (Home ware and Furniture).

Warranties are only applicable to items that have been used in a domestic environment and will not apply to items used for commercial purposes (Home ware and Furniture), unless Weylandts waives the requirement in writing and allows commercial usages for the specific product.

Your Warranty provides for the free repair or replacement of any faulty component, provided that the purchaser, at his own cost, delivers and collects the item concerned to and from Weylandts retail outlet or distribution centre.

Timber products are warranted for 1 year from date of purchase in respect of frame and workmanship.

Upholstered furniture is warranted for a period of 2 years from date of delivery/collection in respect of the frame and craftsmanship. The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond Weylandts’ control.

Leather and timber products may have natural markings and colour variations due to the nature of the product. These are the characteristics of a natural product and not defects or signs of damage.

Weylandts warranty does not extend to the normal wear and tear associated with products in the above paragraph. All valid claims are subject to assessment by our Customer Service Department and decisions are made at the discretion of the Store Manager and/or Customer Service Department. Please ask your Sales Consultant or refer to the website for care instructions relevant to your respective purchase.

Mattresses will be warranted as per manufacturer’s warranty.

All imported products are warranted for 1 year from date of purchase in respect of frame and workmanship.

Weylandts warranty does not extend to the normal wear and tear associated with products in the above paragraph. All valid claims are subject to assessment by our Customer Service Department and decisions are made at the discretion of the Store Manager and/or Customer Service Department. Please ask your Sales Consultant or refer to the website for care instructions relevant to your respective purchase.