Can I exchange or return items?
If you are not happy with your furniture purchase or have made an error with your furniture purchase and wish to exchange or return their furniture purchase, you may do so within 10 (ten) business days of purchase. Goods must be returned in their original condition and packaging along with the original invoice. The customer may choose either a store credit or exchange, unfortunately no refunds are given. You may be charged a handling fee, a collection fee and/or a usage fee.
If you wish to exchange or return your homeware purchase, you may do so within 10 (ten) business days of purchase. Goods must be returned in their original condition and packaging along with the original invoice. The customer may choose either a store credit or exchange, unfortunately no refunds are given. Return and exchange of homeware products in line with this section must be done so in-store at your nearest retail store.
For more details on our Returns Policy, warranties and returns procedure please see our Terms and Conditions: www.weylandts.co.za/terms-conditions
Please note that our Customer Care Department will be closed between 18 December 2020 – 11 January 2021, regrettably, no refunds will be processed during this time. The first Friday on which refunds will be processed is 15 January 2021. We apologise for any inconvenience.
If you have proven that the statutory warranty has been breached, a refund may be requested. For more details please see our Returns Policy
Should you wish to elect a refund, only once the customer has provided our accounts department with confirmation of bank details and the customer’s bank details have been verified will the refund be processed. All refunds will be processed every Friday, allowing 2-4 business days for the funds to reflect once the credit has been processed.
Should you wish to a return a product, you will need to log a return request dependant on where your product was purchased.
The Weylandts Team will get back to you shortly with an update within 1 - 2 business days.