Contact: Customers can consult our in-store sales staff or speak to the Retail Managers at all our branches.
Assistance includes the following:
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Providing original invoices.
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Assisting with product specifications (size, weight, product materials, care instructions, packing – i.e. flat packed vs. fully assembled products).
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Providing assembly instructions and charts (if applicable).
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Obtaining quotations for exports from forwarding agents (if customer requires this).
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Delivering products to local address prior to shipment.
Costs for exports will vary according the volume of the shipment, destination and export method.
Invoicing: Invoices reflect 14% VAT.
Procedure
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Customers purchase products from Weylandts and obtain an invoice.
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Sales Consultants assist with providing product information.
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Weylandts assists with obtaining a quotation for exporting the products.
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Customer accepts the quotation.
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Export agent is contacted to arrange export date and associated paperwork.
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Weylandts delivers product to local address as required by Export Agent.
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Paperwork is finalized and filed in.
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Customer is contacted to follow up on arrival of products at destination.
Indemnity
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Weylandts can only arrange to export Weylandts products as invoiced.
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Export Agents will communicate their own requirements and liaise directly with the customer.
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Weylandts cannot be held liable for arrangements between Export Agents and Customers directly.
Customers should read all documents before signing and ensure that the content of the export agreement has been clearly explained to them.
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